Vcity88 takes your privacy seriously. This document explains in detail how we collect, use, protect, and handle your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Full compliance with the Malaysian Personal Data Protection Act
Advanced encryption for all data
Security systems audited by licensed independent parties
Your data is never sold to any third party
Six core pillars that keep your personal data safe with us
All data transmitted between your browser and vcity88's servers is protected by 256-bit SSL encryption – the same standard used by Malaysia's major banking institutions such as Maybank and CIMB. This means that even if your data were intercepted, it would be unreadable to any third party.
Only designated vcity88 staff with a legitimate business need are authorised to access member personal data. All access is logged and audited on a regular basis. Every vcity88 employee signs a strict non-disclosure agreement (NDA) before being granted access to any member data.
Vcity88 member data is stored in data centres equipped with multi-layered physical and digital security. Automated backups run daily to ensure your data is never lost. Server locations comply with the international ISO 27001 data security standard.
Vcity88 collects only the data strictly necessary to operate the platform safely and efficiently. We do not collect irrelevant information. This "data minimisation" principle means less data collected, less risk to your privacy.
All of vcity88's data handling practices fully comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA), including the general principles, notice and choice principle, disclosure principle, security, integrity, and accessibility of personal data.
Vcity88 conducts regular internal and external security audits. Accredited independent third parties assess our systems and data protection practices annually to ensure they remain in line with the latest standards and capable of withstanding the evolving landscape of cyber threats.
This Privacy Policy describes how vcity88 ("We", "Platform") collect, use, disclose, and protect your personal information when you use our services at https://vcity88.click. By using the vcity88 platform or registering an account, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy is interpreted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Vcity88 collects only the information necessary to provide you with a safe, efficient, and responsible service. The following are the categories of data we collect:
| Data Category | Examples of Information | Purpose of Collection | Required? |
|---|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Identity verification (KYC), fraud prevention | Yes |
| Contact Information | Phone number, email | Account communications, transaction notifications | Yes |
| Financial Data | TnG/GrabPay e-wallet number, bank account | Deposit and withdrawal processing | Yes |
| Game Data | Betting history, game types, winnings | Account services, abuse prevention | Auto |
| Technical Data | IP address, device type, browser, location | Security, fraud prevention, optimisation | Auto |
Vcity88 not store credit or debit card numbers directly in our systems. All card transactions are processed through accredited third-party payment processors that comply with PCI-DSS standards.
The personal data we collect is used solely for the following purposes. vcity88 will not use your data for any other purpose without obtaining your consent beforehand:
Vcity88 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the course of operating the platform, we may share limited data with the following parties:
E-wallet providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and FPX banks (Maybank2u, CIMB Clicks) receive only the minimum transaction information required to process your deposits and withdrawals. These providers are bound by their own financial security standards.
Game providers such as Pragmatic Play, PG Soft, and Evolution Gaming may receive your game session ID for the purpose of settling game results. They do not receive your full name, phone number, or financial information.
Companies providing technical infrastructure services (web hosting, CDN, analytics) may process technical data on a limited basis. All such providers are subject to strict data processing agreements with vcity88.
Where required by Malaysian law or a valid court order, vcity88 will disclose the necessary information to the relevant authorities. This includes the police, the Malaysian Anti-Corruption Commission, or gambling regulatory bodies.
Our Commitment: All third parties that receive your data from vcity88 are contractually bound to use that data solely for the specified purpose, protect it to a security standard equal to or exceeding our own, and not disclose it to any other party without vcity88's authorisation.
Protecting your personal data is vcity88's top priority. We implement multiple layers of technical and organisational security to ensure your data remains protected at all times:
While we take all reasonable steps to protect your data, no system is 100% secure against every threat. If you suspect your vcity88 account has been accessed without authorisation, please contact our support team immediately at support@vcity88.click.
Vcity88 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how users interact with our website. The following are the types of cookies we use:
Required for core platform functionality – login sessions, security, and language preferences. Cannot be disabled.
Helps us understand how users interact with the platform for improvement purposes. Data is fully anonymised.
Saves your preferences such as preferred bet size, favourite games, and interface settings for future sessions.
Used to display relevant vcity88 promotions. You can opt out of these in your cookie settings.
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the vcity88 platform. For guidance on managing cookies in popular browsers (Chrome, Safari, Firefox), please refer to the respective browser's help documentation.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by vcity88:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
You have the right to request corrections to any inaccurate or incomplete data. This can be done via your account settings or by contacting customer support.
You have the right to object to the processing of your personal data for direct marketing purposes. Objection requests will be processed within 14 days.
You may request data deletion upon account closure, subject to applicable legal retention obligations.
To exercise any of the rights above, please contact the vcity88 Personal Data Protection Officer:
Vcity88 retains your personal data only for as long as necessary for the purposes set out in this policy, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | While account is active | Service operational requirements |
| Financial transaction records | 7 years after transaction | Malaysian tax & AML legal requirements |
| Support communication logs | 2 years after resolution | Service references and dispute resolution |
| KYC data (identity verification) | 5 years after account closure | AMLA compliance & regulatory requirements |
| Technical & security logs | 12 months | Fraud detection and cybersecurity |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you personally. The deletion process follows methods that comply with international data security standards to ensure data cannot be recovered.
Vcity88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. The "Updated" date at the top of this document reflects the date of the latest revision.
For material changes, we will notify you by email to your registered address or via a prominent notice on the vcity88 platform before the changes take effect. Your continued use of the platform after such notice is considered your acceptance of the amended Privacy Policy.
We recommend reviewing this Privacy Policy periodically – at least once every 6 months – to stay informed of how vcity88 handles your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way vcity88 handles your personal data, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia (JPDP).